At Visual Media International SRL (“we,” “our,” or “the Company”), we take pride in delivering professional SEO and PPC management services tailored to your business needs. Due to the nature of our work and the resources involved, we maintain a strict no-refund policy. This Refund Policy outlines our stance on payments, refunds, and chargebacks to protect our business integrity and ensure fair practices.

1. No Refund Policy

• Non-Refundable Payments: All payments made to Visual Media International SRL are non-refundable under any circumstances. This policy applies to:

Initial deposits or setup fees.

Recurring monthly payments.

Any additional fees for specific services or one-time tasks.

• No Refunds for Dissatisfaction: As SEO and PPC outcomes depend on multiple external factors, we do not issue refunds based on dissatisfaction with the results.
• Final Sale Agreement: By submitting payment, the Client acknowledges and agrees to these terms.

2. Understanding Our Work

Our team invests time, expertise, and resources into developing customized strategies and executing campaigns. As such, every payment made represents work completed or in progress. Refunds cannot be issued for services rendered, regardless of perceived value or subjective client opinions on outcomes.

3. Chargeback Policy

• Prohibition of Chargebacks: Clients agree not to initiate a chargeback through their financial institution or credit card provider for payments made to Visual Media International SRL.
• Chargebacks as Breach of Contract: Initiating a chargeback constitutes a breach of our terms of service and will result in the following actions:

1. Immediate Service Suspension: All ongoing projects and services will be halted.
2. Debt Collection Procedures: The full amount owed, including administrative fees, will be pursued through debt collection agencies or legal action.
3. Reporting to Credit Bureaus: Chargeback disputes may be reported, affecting the Client’s creditworthiness.

• Administrative Fees for Disputes: Any costs incurred while contesting a chargeback (e.g., legal fees, collection fees, and administrative expenses) will be added to the Client’s outstanding balance.

4. Dispute Resolution Process

We encourage clients to resolve any concerns directly with us to avoid escalation. Our dispute resolution process is as follows:

1. Notification of Dispute: Clients must inform us in writing within 14 days of any issue arising.
2. Internal Review: Our team will review the concern and provide a detailed response within 10 business days.
3. Resolution Proposal: We will propose solutions, if applicable, to address the issue satisfactorily.

Failure to engage in the dispute resolution process before initiating a chargeback violates these terms and may result in additional fees or penalties.

5. Legal Enforcement of Policies

• Debt Recovery: Any unpaid balances resulting from chargeback disputes will be pursued through legal channels.
• Applicable Law: This policy is governed by Romanian law. Any disputes will be resolved under the jurisdiction of Bucharest courts.
• International Clients: For clients based outside Romania, including those in the USA, any legal action or dispute resolution will be subject to applicable international agreements and treaties.

6. Transparency and Client Responsibility

• Understanding Before Engagement: Clients are required to thoroughly review our terms before engaging our services.
• Written Agreements: All engagements are documented with clear terms outlining deliverables, timelines, and expectations.
• Invoice Clarity: Each invoice contains detailed descriptions of services rendered to avoid confusion.

7. Contact Information

Visual Media International SRL is committed to providing excellent service and addressing any concerns promptly. Please reach out to us for assistance:

Visual Media International SRL
Address: Federic Chopin 9, Bucharest, Sector 1, Romania
Email: office@visual-media.io
Phone: +40 731 940 194

By engaging our services and submitting payment, the Client confirms their understanding and acceptance of this Refund Policy and Chargeback Dispute Policy. Our policies are designed to protect both parties and ensure a fair, professional working relationship.